510 Roosevelt Avenue, American Falls, ID 83211   208-226-3200  EMERGENCY CALL: 911

Sorry for Billing Delays!

The Hospital District made the difficult transition to a new electronic medical record and billing/financial software system in August. Our staff have been working diligently, but unfortunately this new system has had many unforeseen challenges and delays with our vendor that have been difficult to process over the last several weeks. This has resulted in substantial delays in our billing of patient claims to insurance companies and getting statement copies to patients. We want bills to go out correctly for patients and are working to ensure claims submitted are correct to avoid more costly errors and confusion for everyone in the future.

Patients that have had services in the last couple of months should be receiving statements again in the coming weeks. Please look for one of our new statements that is either a ‘summary of services’ that shows what is being billed to your insurance for services; or a ‘final bill’ that will show a final amount due on your account.

We sincerely apologize for these delays and appreciate your patience (and hardwork of our staff) as we continue to improve this new process and system with our vendor.

If you have questions about your billing or receive statements in the coming months that might be in error, please contact our billing staff immediately at 208-226-3200 ext. 274 so that we can fix problems quickly for you!

**Power County Hospital District also offers a prompt pay discount option for those that qualify. Please call 208-226-3200 ext. 274 if you would like more information about this.

Thank-you again for your patience with us and this new system!